Man with Van Cambridge Heath Terms and Conditions
These Terms and Conditions govern the provision of man and van and related removal services by Man with Van Cambridge Heath. By booking, confirming or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Cambridge Heath, the provider of removal and man and van services.
1.2 "Customer" means the person, firm or organisation that requests or receives services from the Company.
1.3 "Services" means any man and van, removal, loading, unloading, packing, transport, delivery, collection, or related services provided by the Company.
1.4 "Goods" means the items, property or belongings that the Company is asked to handle, move, store, transport or otherwise deal with.
1.5 "Service Area" means the main operating area of the Company, including Cambridge Heath and surrounding districts, as well as other locations agreed at the time of booking.
1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, formed in accordance with these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van and removal services within its Service Area and to destinations elsewhere in the United Kingdom by prior agreement.
2.2 The scope of the Services, including vehicle size, number of staff, dates, times, addresses and any special requirements, will be agreed at the time of booking and confirmed by the Company.
2.3 The Company does not undertake any services that are unlawful, unsafe, or in breach of local regulations, road traffic rules or waste disposal laws.
2.4 The Company reserves the right to refuse to move any Goods which, in its reasonable opinion, present a risk to health and safety, are not adequately packed, or are prohibited under these Terms and Conditions.
3. Booking Process
3.1 Bookings may be requested by the Customer through the methods made available by the Company from time to time, including online booking forms or written requests.
3.2 The Customer must provide accurate and complete information when requesting a booking, including:
a. Collection and delivery addresses.
b. Date and preferred time of the move.
c. Details of parking arrangements and access at each address.
d. A clear description and approximate quantity of Goods.
e. Any heavy, bulky, fragile or high-value items.
f. Any special handling requirements or restrictions such as narrow staircases or limited access.
3.3 A booking is only confirmed when the Company has accepted the Customer's request and, where applicable, received any required deposit or prepayment. Until confirmation is issued, there is no binding Contract.
3.4 The Company may refuse or cancel a booking at its discretion where the information provided is incomplete, inaccurate, or where the requested Services cannot reasonably be carried out.
3.5 The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any errors or omissions.
4. Pricing and Quotations
4.1 Prices may be based on an hourly rate, a fixed price quotation, or a combination of both, as specified by the Company at the time of booking.
4.2 Any quotation is given on the basis of the information supplied by the Customer. The Company reserves the right to adjust the price if:
a. The information provided by the Customer is incomplete or inaccurate.
b. Additional Services are requested or required on the day.
c. Access is more difficult than described or parking is not available as advised.
d. There are delays beyond the Company's reasonable control, including waiting times due to keys, paperwork or building access.
4.3 Unless otherwise stated, prices do not include tolls, congestion charges, parking fees, ferry costs or other third-party charges. Such charges will be payable by the Customer in addition to the agreed price.
4.4 Where a fixed price is agreed, the Company will state the scope of work covered. Work outside this scope may be subject to additional charges, which will be explained to the Customer as soon as reasonably practicable.
5. Payments
5.1 The Customer agrees to pay the Company for the Services in accordance with the price and payment terms confirmed at the time of booking.
5.2 The Company may require a deposit or full prepayment to secure a booking. Any such requirement will be communicated before the booking is confirmed.
5.3 Unless otherwise agreed in writing, any outstanding balance is payable immediately upon completion of the Services on the same day.
5.4 Payment methods accepted will be specified by the Company and may include cashless options. The Customer must ensure that funds are available and that payment can be made when due.
5.5 If payment is not received when due, the Company reserves the right to:
a. Suspend or refuse to continue Services.
b. Charge reasonable late payment interest and any enforcement or recovery costs.
5.6 Where Services are carried out for a business Customer, the Company may issue an invoice with specified payment terms. Failure to pay on time may result in interest being charged and further action being taken to recover the debt.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a. Ensuring that adequate and lawful parking is available for the Company's vehicle at all relevant locations.
b. Obtaining any permits, permissions or building access needed for the Services.
c. Packing and securing Goods safely, unless packing services have been expressly agreed.
d. Clearly labelling any fragile or high-value items and informing the Company of any special handling instructions.
e. Being present, or ensuring an authorised representative is present, at the collection and delivery addresses for the duration of the Services.
f. Checking the premises at the end of the move to ensure that nothing has been left behind.
6.2 The Customer must not ask the Company or its staff to undertake any task that is unsafe, illegal or outside the agreed scope of Services.
7. Cancellations and Amendments
7.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as early as possible.
7.2 The Company may apply cancellation charges where a booking is cancelled at short notice. Unless otherwise agreed, the following will apply:
a. Cancellation with more than 72 hours notice before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred.
b. Cancellation between 24 and 72 hours before the scheduled start time: a reasonable percentage of the quoted price or deposit may be retained to cover costs.
c. Cancellation with less than 24 hours notice or failure to provide access on the day: the Company may charge up to the full agreed price.
7.3 If the Customer requests changes to the date, time, addresses or scope of Services, the Company will try to accommodate such changes but cannot guarantee availability. Additional charges may apply.
7.4 The Company reserves the right to cancel or reschedule a booking due to events beyond its reasonable control, including severe weather, road closures, vehicle breakdown, illness, or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative date or a refund of any prepaid amounts for Services not provided.
8. Liability and Insurance
8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company's liability is subject to the limitations set out in this clause.
8.2 The Company will not be liable for loss or damage to Goods unless caused by its negligence or breach of duty.
8.3 The Company is not responsible for:
a. Loss or damage arising from the Customer's failure to adequately pack Goods.
b. Pre-existing defects in Goods, or deterioration resulting from normal handling.
c. Damage to Goods or property where the Customer or a third party is involved in loading or unloading.
d. Loss or damage resulting from faulty or insecure packaging provided by the Customer.
e. Loss of cash, jewellery, precious metals, valuable documents, or items of exceptional value unless expressly agreed in writing and appropriately insured.
8.4 The Company will not be liable for any indirect or consequential loss, including loss of profits, business interruption or loss of opportunity, arising out of or in connection with the Services.
8.5 The Customer should arrange suitable insurance for Goods if required. The Company may hold insurance in respect of its legal liabilities, but this does not replace the Customer's responsibility to insure their property.
8.6 The Company's total liability for loss of or damage to Goods, or for any other loss arising out of the Services, shall be limited to a reasonable sum, having regard to the price paid for the Services and the nature of the Goods, unless a higher limit is expressly agreed in writing.
9. Claims and Complaints
9.1 Any loss of or damage to Goods, or any complaint about the Services, must be notified to the Company as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services.
9.2 The Customer should provide details of the issue, including photographs where helpful, and any supporting information requested by the Company.
9.3 The Company will investigate all genuine complaints and, where appropriate, seek to resolve them through repair, replacement, a goodwill gesture or other appropriate remedy, subject to the limitations of liability set out in these Terms and Conditions.
10. Access, Parking and Property Damage
10.1 The Customer is responsible for ensuring safe and reasonable access to the premises at both collection and delivery points, including hallways, stairs, lifts and doorways.
10.2 The Company will take reasonable care to avoid damage to property when carrying out the Services. However, the Company shall not be liable for:
a. Damage resulting from moving Goods at the Customer's request where there is a real risk of damage due to limited access.
b. Damage to driveways, gardens or other external areas where the Customer has requested the vehicle or Goods to be placed in such locations.
10.3 If the Company reasonably believes that continuing the Services would risk damage to property or personal injury, it may suspend or adapt the work and discuss alternative approaches with the Customer.
11. Items Not Accepted for Transport
11.1 The Company will not carry any Goods that are dangerous, illegal, or unsuitable for transport, including but not limited to:
a. Explosives, firearms or weapons.
b. Flammable, corrosive, toxic or hazardous substances.
c. Live animals or plants.
d. Perishable food items that may spoil during transit.
e. Waste or rubbish, except where expressly agreed and compliant with waste regulations.
11.2 If such items are presented without the Company's knowledge, the Company may remove, destroy or otherwise dispose of them and the Customer will be responsible for any resulting costs or liabilities.
12. Waste Handling and Regulations
12.1 The Company operates in accordance with applicable waste management and environmental regulations when handling and transporting waste or items for disposal.
12.2 Where the Customer requests the removal of waste, unwanted items or rubbish, this must be clearly stated at the time of booking so that appropriate arrangements can be made.
12.3 The Company may require proof that the items for removal do not include hazardous or controlled waste, and may refuse to handle any materials that fall within restricted categories.
12.4 The Customer must not request the Company to dispose of waste unlawfully, including fly-tipping or depositing waste in unauthorised locations. The Company will only dispose of waste at approved facilities and in compliance with relevant regulations.
12.5 Any fees or charges arising from lawful disposal, recycling or tipping will be payable by the Customer in addition to the service price, where applicable.
13. Delays and Events Beyond Control
13.1 The Company will make reasonable efforts to provide the Services at the agreed time. However, timings are approximate and may be affected by traffic, road works, weather conditions, accidents, or other events beyond the Company's reasonable control.
13.2 The Company shall not be liable for delays or failure to perform the Services where such delay or failure is due to events beyond its reasonable control.
13.3 If a substantial delay occurs, the Company will inform the Customer as soon as reasonably practicable and will work with the Customer to arrange a suitable alternative time or solution where possible.
14. Data Protection and Privacy
14.1 The Company may collect and process personal information about the Customer in order to manage bookings, provide Services and comply with legal obligations.
14.2 The Company will handle personal data in a lawful and secure manner and will not sell or disclose such information to third parties except where necessary to provide the Services or where required by law.
15. Termination
15.1 Either party may terminate the Contract with immediate effect if the other party commits a serious breach of these Terms and Conditions and, where the breach can be remedied, fails to do so within a reasonable time after being asked.
15.2 Termination does not affect any rights or obligations that have already accrued at the date of termination, including the right of the Company to receive payment for Services already provided and any applicable cancellation charges.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deleted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17.2 The failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.
17.3 No person other than the Company and the Customer shall have any rights to enforce any term of the Contract.
17.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.
